Privacy Policy

At Fish & Spins Casino, we value the trust our players place in us. Protecting personal data is one of our core responsibilities, and we are committed to handling your information securely, fairly, and transparently. This Privacy Policy explains how we collect, use, store, and protect your data when you use our website and services. We encourage all players to read this policy carefully so they understand how their information is managed.

Data Processing

This Privacy Policy explains how Fish & Spins Casino processes personal data in line with applicable gambling, legal, and regulatory requirements. Processing this information is necessary to provide access to games, payment services, customer support, and account-related functions.

By using Fish & Spins Casino, players confirm that they accept the terms of this Privacy Policy. As the policy may be updated from time to time, we recommend checking this page regularly. Continued use of the website and services means acceptance of any revised terms.

Collection of Information

Fish & Spins Casino may collect different types of personal information through account registration, website usage, and communication with our team. This may include:

  • Registration and account data, such as full name, date of birth, address, phone number, and email address
  • Identity verification documents, including proof of identity, proof of address, and payment verification records
  • Communication records from emails, live chat sessions, and other support channels
  • Transaction details, including deposits, withdrawals, and betting activity
  • Technical and usage data, such as IP address, device details, browser type, and website interaction history

Usage of Information

The personal data collected by Fish & Spins Casino may be used for several operational and legal purposes, including:

  • Opening and managing player accounts
  • Processing deposits, withdrawals, and gameplay activity
  • Providing customer support and requested services
  • Verifying identity and carrying out compliance checks
  • Meeting legal and regulatory obligations, including anti-money laundering requirements
  • Detecting, preventing, and investigating fraud, abuse, or other unlawful activity
  • Improving website performance, security, and user experience
  • Sending promotional offers and marketing messages where consent has been provided

Marketing Communications

Where a player has given clear consent, Fish & Spins Casino may send promotional materials, bonus updates, and information about products or services. Players can opt out of marketing communications at any time through account settings or by contacting customer support. Choosing not to receive marketing messages does not affect access to core account and service communications.

Disclosure of Information

Fish & Spins Casino does not sell or rent personal information to third parties. Personal data may, however, be shared where necessary and lawful, including:

  • Within the corporate group for internal administration and service delivery
  • With trusted service providers that support payment processing, identity checks, fraud prevention, or technical operations
  • With regulators, law enforcement bodies, or relevant authorities where disclosure is required by law or for compliance purposes

Any sharing of personal data is carried out under appropriate confidentiality and data protection safeguards.

Data Security and Retention

Fish & Spins Casino uses appropriate technical and organisational measures to protect personal data against unauthorised access, loss, misuse, disclosure, or alteration. These measures are designed to keep information secure throughout its lifecycle.

Personal data will be kept only for as long as necessary to fulfil legal, regulatory, and operational requirements. In many cases, this includes retaining account and transaction data for a minimum period after account closure, particularly where anti-money laundering laws or gambling regulations apply.

Cookies and Tracking

Fish & Spins Casino uses cookies and similar technologies to improve website performance, support essential site functions, analyse traffic, and enhance the overall player experience. Cookies may also be used for security, account functionality, and, where permitted, marketing purposes.

Players can manage or disable cookies through their browser settings. However, restricting cookies may affect certain features of the website and limit overall functionality.

Your Rights and Contact Information

Players may have the right to request access to their personal data, ask for corrections, request deletion where applicable, or object to certain types of processing, including direct marketing. Fish & Spins Casino will handle such requests in accordance with applicable data protection laws.

If a player has questions, concerns, or requests relating to personal data, they should contact the relevant support team or data protection contact listed on the website. Where applicable under data protection law, players may also lodge a complaint with the relevant supervisory authority.